Posts in Category: Retail

When it comes to success in eCommerce, it's not enough to just have a good product - you also need to know how to...

The success of a small business can be directly tied to its marketing strategy. And most of that strategy happens...

If you run a small business, keeping a close eye on your finances is critical for your success. Accounting software is...

How to Choose the Best Free eCommerce Platform  You’ve decided to launch an eCommerce business, or perhaps...

What is eCommerce Customer Service? eCommerce customer service representatives support your business by assisting customers...

It’s always fun to focus on lead generation, marketing tactics, and optimizing your Instagram ads. But how often have...

One of the most common issues businesses must contend with in the 21st century is buyer fraud.  Buyer fraud is increasing...

Whether you're a seller or a buyer, if your business uses inventory, you’ll need accurate, up-to-the-minute...

What is World-class Customer Service? In 2010, the Harvard Business Review team published a landmark article with a striking...

What is the Order to Cash Process? The order-to-cash process (sometimes abbreviated as O2C or OTC) is the all-encompassing...

Unless you’ve spent the past two decades living under a rock, odds are you’ve had a company ask you if you wanted...

What is Customer Delight? If you’ve ever worked in customer service, you’ve seen the motivational posters, heard the pep...